001 — The Method
"Working with John was different from day one. He didn't just advise. He operated. The results speak for themselves: 45% YoY sales growth in 12 months."
Bill K.
COO, Troy Lee Designs
002 — Right Fit
You're a considered brand doing $5M to $50M, growing, but you've lost touch with the customer who got you here. You're not ready to commit to a full-time CMO salary. You want a senior operator accountable to outcomes, not hours.
Priority support
Fast communication and quick turnaround on feedback.
27/7
ASANA
1m ago
[...] Requested design change
Fast turnarounds
Days, not weeks. We keep projects moving.
Time to complete
24-36h
006 — Let's Talk
Every inquiry gets a personal reply, not a drip sequence, not an auto-responder. Usually within 48 hours. If there's a fit, we schedule a 30-minute discovery call.
003 — How We Work
I don't just advise, I embed. I own the strategy, run the meetings, manage the team, and make the decisions. When execution requires specialized talent, I know exactly who to call and I have a deep bench. We can go from little to MUCHO overnight.
001 / Understand
Stakeholder conversations. Customer behavior audit. Channel and content review. Competitive mapping. The people, the brand, the purpose.
003 / Deliver
Campaign and content execution. Paid and organic media management. Weekly reporting and iteration. Ongoing strategic leadership. When, where, and how, precisely.
004 — Selected Work
Pricing
Pricing
Three ways to get back in the room with your customer
No vague quotes. No surprises. Three ways to work together, built around how close you need to get to your customer.
005 — The Operator
Not finding what you need?
Reach out anytime. We're happy to answer any questions before you commit to working together.
John Ward
Customer Translator
How long does a project take?
Most projects fall between 2 and 8 weeks, depending on complexity. A brand identity with a simple website might take closer to two weeks, while a larger project with UX, UI, and multiple page templates could take longer.
Can I update the site myself?
Yes — that’s part of our process. We design websites that don’t require a developer for every small change. You’ll be able to update content, add projects, write blog posts, and adjust visuals without technical stress. We also provide a short training session or handoff guide, so your team feels confident managing things internally. Think of it as future-proofing your investment.
Do I need to have a brand before starting?
Not at all. We work with companies at every stage. If you already have a brand system, we’ll refine and extend it. If you’re starting from scratch, we’ll guide you through strategy, naming, identity, and tone of voice before we move into design. Many of our clients came to us with just an idea — by the time we launched, they had a full brand and website they could grow with.
Do you offer support after launch?
Yes. Design and branding don’t end at launch day. We provide post-launch support for small fixes, adjustments, or questions in the first weeks. For brands that want ongoing help — adding new pages, refreshing visuals, optimizing UX — we offer retainer options. This means you’ll always have us as a creative partner when you need to evolve or scale.
What’s your typical process?
Kickoff call, concept phase, daily async updates, shared boards, and 2-day check-ins. You’ll always know where things stand.
How do payments work?
50% upfront, 50% on delivery — unless we agree on something else. We keep it simple and fair.
